Return & Exchange Policy – Durvaa

We want you to love every piece you buy from Durvaa.
But if something doesn’t feel quite right, don’t worry — we’re here to help!

If your order arrives damaged or not as expected, you can request an exchange within 5 days of delivery.
The product must be unused, unwashed, and returned in its original packaging with all tags intact.

Please Note:

• We do our best to show true product colors, but slight variations may occur due to screen or lighting differences.

• Only items purchased directly from our official website are eligible for exchange.

• International orders are not eligible for return or exchange.

• No exchange will be accepted if the product tag is missing or broken.

Easy Exchange Steps

1. Request a Reverse Pick-Up
Email us at care.durvaa@gmail.com within 5 days of receiving your order.
We’ll arrange a pick-up within 24–72 hours of your request.

2. Pack It Securely
Ensure the product is unused, with original packaging and tags intact.

3. Quality Check & Store Credit
Once we receive and inspect the product, you’ll receive a Store Credit Coupon valid for 6 months (180 days) — equal to the product value (excluding shipping/pick-up charges).

Shipping & Charges

• Reverse pick-up is available only within India at a cost of ₹200 per product.

• You can also choose to self-ship the product and share the courier details via email or WhatsApp.

• For international orders, any customs duties or taxes must be borne by the customer.

Important Notes

• We do not offer cash or monetary refunds — only store credit.

• Only one exchange per order is allowed.

• Prepaid orders cannot be canceled once placed.

• We are not responsible for delays caused by natural calamities or logistics issues.

• All purchases are considered final sale unless they meet the above exchange criteria.

Need Assistance?

📧 Email: care.durvaa@gmail.com
📱 WhatsApp: +91 8109904105